Group and Individual Booking Terms and Conditions
Deposits and Payments: Final payments will be held if participant’s cancellation notice was not received seven working days before the course start date.
All Group bookings are subject to a 50% non returnable deposit.
All payments should be paid 2 weeks before the activity with the preferred method of payment being bank transfer. Bank details are emailed on the invoice
No booking can be confirmed until Tilgate Park Watersports has received full remittance as well as the booking . Group numbers must be confirmed when final payment is made and no refunds will be made.
Cancellations: Tilgate Park Watersports reserve the right to cancel a course if viable numbers are not reached, due to adverse weather conditions or circumstances beyond our control. If Tilgate Park Watersports Centre cannot offer a suitable alternative date, course or venue a full refund will be given.
Swimming Ability: We take non swimmers as long as they are happy to participate.
We encourage watersports for all regardless of ability. Please make us aware on the booking form if you or a member of your group is a non swimmer.
Equipment: All watersports equipment will be provided except personal clothing including shoes.
Clothing: Wetsuits can be provided for all activities at the Instructors discretion, warm clothing (NO JEANS) can be worn most of the time for most activities. Hats, sunscreen, old trainers, wet shoes etc (NO FLIP-FLOPS) are a must depending on the day. On the day a complete change of clothes will be needed including a towel for afterwards. Footwear must be worn at all times on and off the water
Insurance: Tilgate Park Watersports is covered to the sum of £10,000,000 for public liability. It is strongly advised that participants take out insurance against loss, injury, or having to cancel a course.
Special Needs: If you or an entire group has any special needs, it is you or your group leader’s responsibility to let us know of any information that will help to make your time with us a pleasant experience.
We will endeavor to help you achieve your goals in your chosen watersports.
At the centre we can accommodate people with special needs, including children with behavior problems, learning difficulties, other disabilities or a combination of needs.
Access to the lake and its boundaries/pontoons and jetties are wheelchair accessible.
There are disabled toilets up at the main carpark in the tiolet block.
Water Quality: Crawley Council in partnership with Tilgate Park Watersports maintains supervision of Campbell Lake and surrounding area but as a large body of untreated open water hosting a range of wildlife, factors beyond the Council’s control may create an unsuitable environment for watersports. In such circumstances the Council reserves the right to close the lake to watersports activities.
The lake water can also have varying bacterial levels which cannot be controlled and so people who take part in watersports at the lake should, therefore, be aware of the inherent risks associated with inland open water such as Leptosirosis (Weil’s disease) and the Council or Tilgate Park Watersports cannot be held liable for any ill health resulting from suc
Risk and responsibility: All participants need be completely aware that there can be a risk to injury or death doing any watersports. All participants will not hold anybody from Tilgate Park Watersports responsible for any injury or death while doing the watersports that is offered at Campbell Lake unless they are found to be negligent.
All participants need to be reasonably fit to take part in the activity they wish to do.
Personal Belongings: Tilgate Park Watersports will not accept any responsibility for personal belongings and equipment whilst attending a course at Tilgate Park Watersports
Participant’s and Group Staff code of conduct: All participants and Group Staff are asked to abide by the following rules at all times.
- To cooperate with all requests and decisions for safety made by all Tilgate Park Watersports staff
- Be on time for sessions to help you get the best out of the course and not to disrupt the course for other participants
- Must not be abusive to Tilgate Park Watersports staff
- Must control their behavior which may inconvenience or upset others including bullying(which may cause you to be sent home)
- Be considerate and respectful and treat all water users how you wish to be treated
- All participants must wear all appropriate clothing given at all times on the pontoon and on the water agreed by your coach
- Take care of any equipment and clothing belonging to Tilgate Park Watersports that they are given or the other participants equipment and clothing
- Not to leave sessions without permission of Tilgate Park Watersports staff
- No Group staff will be allowed on the water if the numbers are over the Instructor ratios
- All Staff that come with the groups wishing to take part in the watersports activities with their groups must get agreement by the Principal before the activity takes place
- All Members of staff wishing to take part must not disrupt the group and behave responsibly or they will be asked to leave the water
- Members of Staff from the groups participating on the water must for safety leave all decisions up to Tilgate Park Watersports staff unless asked for help by the Tilgate Park Watersports staff
All participants are not allowed to smoke, consume alcohol or any other substances of any kind when doing Tilgate Park Watersports activities
Photos: We will at times take photographs of groups of Adults and or Children for our advertising
Hire Terms and Conditions
Minimum age of hire is 8yrs old. If the hirer is under 18 a parent will have to be on site at all times and sign the form. A child under 8yrs old has to go on a Double sit on top or family Canoe with an Adult.
I/we understand that the boats and SUP’s hired from Tilgate park Watersports are not allowed beyond the buoyed of area (Wild life area and away from the Fisherman around the banks). I/we understand that I must stay on the boat as best you can. I understand that I/we must keep the buoyancy aid on and buckled up when you are on a boat or SUP. All equipment hired has some instruction for use.
- Any persons abusing equipment or being abusive to any persons whilst hiring from Tilgate Park Watersports will be refused hire in future.
- Any persons getting in the way of course boats continually can be asked to leave the water early with no refund
- Any persons continually falling out of the boats or falling of the boards deliberately can be asked to leave the water early with no refund
Tilgate Park Watersports reserves the right to refuse hire to any persons deemed unsuitable
Tilgate Park Watersports reserves the right to charge for any equipment/sit on top kayak /bike/SUP damage or loss during the time of the hire
Water Quality: Crawley Council in partnership with Tilgate Park Watersports maintains supervision of Campbell Lake and surrounding area but as a large body of untreated open water hosting a range of wildlife, factors beyond the Council’s control may create an unsuitable environment for watersports. In such circumstances the Council reserves the right to close the lake to watersports activities.
The lake water can also have varying bacterial levels which cannot be controlled and so people who take part in watersports at the lake should, therefore, be aware of the inherent risks associated with inland open water such as Leptosirosis (Weil’s disease) and the Council or Tilgate Park Watersports cannot be held liable for any ill health resulting from such activity
Risk and responsibility: All participants need be completely aware that there can be a risk to injury doing any watersports. All participants will not hold in any way anybody from Tilgate Park Watersports responsible for any injury while doing the watersports that is offered by them unless they were negligent.
All participants: need to be reasonably fit to take part in the activity they wish to do.
For Bike hire: we will copy your photo ID (driving license or Passport) and will also copy your Credit or debit card number + expiry date and write down the last 3 numbers of security code left for deposit (Copies of your Credit or debit card and photo ID will be back to you when Tilgate Park Watersports is confident that all the equipment has been returned undamaged
I/we have read and understand the hire conditions. Experience is not needed for the boats or SUP, but a little instruction can be given if needed.
CLOTHING: ALL HIRES MUST WEAR TEA SHIRT, SHORTS AND TRAINERS OR WATER SHOES TO GO ON THE BOATS
